About
Technology people actually use.
Big-company IT experience, for businesses that have never had it. Based in Southampton, run by someone who'll actually answer the phone.
(01) The story
Hi, I'm Damon. I make technology earn its keep.
I've spent more than 25 years in IT, starting my career at IBM. From there I stayed hands-on, building servers, cabling networks and fixing whatever broke, and worked my way up to Head of IT, running the technology for businesses across several sites and reporting straight to the CEO.
I've done the lot: helpdesks and hardware, cyber security, backups that actually restore, budgets and supplier wrangling. I've led Microsoft 365 and SharePoint migrations, moved whole offices (with the leased lines live before the vans arrived), and standardised networks across sites so they're simple to run and easy to support.
These days a lot of my time goes on designing and building websites, and on making information work harder: Power Automate and APIs so systems talk to each other instead of being retyped, Power Apps and AI-assisted “vibe coding” for the tools off-the-shelf software doesn't cover, and Power BI reporting that puts real management information in front of the people making decisions. I've also helped businesses choose the core systems they run on, and led AI adoption from the first pilot to everyday use.
Here's what I noticed: small businesses almost never get that level of experience. They get a break-fix engineer, a call centre, or whoever in the office is good with computers. So I started this business to give them the real thing: someone technical to the core who understands the business first, explains everything in plain English, and rolls their sleeves up when it matters.
“Hands-on when it matters. Focused on systems that make everyone else's job easier.”
(02) The team
Small team. Every base covered.
Specialists who overlap on purpose, so there's always someone who knows your setup, even when someone's on holiday.
Hannah Doyle
Senior Security & Infrastructure Engineer
14 years in IT
Hannah has spent 14 years keeping networks standing and attackers out. She leads our cyber security and compliance work, from Cyber Essentials to insurance questionnaires, and has a knack for explaining firewall rules to people who'd rather not know.
- Security (specialist)
- Networks (specialist)
- Strategy (specialist)
- Cloud & backup (also covers)
- Projects (also covers)
Off dutySea swimming at Calshot, all year round.
14Years in IT
Tom Okafor
Cloud & Workspace Engineer
9 years in IT
Tom moves businesses into Microsoft 365 or Google Workspace without losing a single email, retires old file servers into SharePoint, then makes sure the backups would actually save them. Calm in a crisis, which is handy in his line of work.
- M365 & Google (specialist)
- Cloud & backup (specialist)
- Projects (specialist)
- Co-managed (also covers)
- Security (also covers)
- Devices (also covers)
Off dutyCoaches an under-11s football team in Eastleigh.
9Years in IT
Priya Shah
Service Desk Lead
6 years in IT
Priya runs the helpdesk and the out-of-hours rota, so she's probably who you'll speak to first. Mac or Windows, she fixes most things before you've finished explaining them, gets starters set up on day one, and is the friendly back-up for clients with their own IT person.
- Helpdesk (specialist)
- Co-managed (specialist)
- Devices (specialist)
- Security (also covers)
- M365 & Google (also covers)
Off dutyCompetitive baker. Ask about the sourdough.
6Years in IT
Ben Hartley
Field & Connectivity Engineer
3 years in IT
Ben is the one who turns up: on-site visits, cabling new offices, moving kit on moving day and switching phone systems over to digital. Three years in and already the person everyone asks about broadband.
- Connectivity (specialist)
- Helpdesk (also covers)
- Networks (also covers)
- Projects (also covers)
Off dutyRestoring a 1970s campervan. Slowly.
3Years in IT
David Lucas
Website Designer
15 years in IT
David has spent 15 years designing and building websites, from the first sketch to the last line of code. UI and UX design, front-end development, responsive layouts, performance, SEO, accessibility and branding: he cares about the details most people never notice, and the ones they do.
- Web design (specialist)
- Projects (also covers)
- AI & data (also covers)
- UI/UX design
- Front-end development
- Responsive design
- Performance
- SEO
- Accessibility
- Branding
Off dutyPhotographs the Solent at sunrise.
15Years in IT
Who covers what
Specialist Also covers
| Team member | Helpdesk | Co-managed | Security | M365 & Google | Cloud & backup | Networks | Devices | Connectivity | Projects | Strategy | AI & data | Web design |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Damon RafiFounder | Also covers | Specialist | Also covers | Also covers | Also covers | Also covers | Also covers | Also covers | Specialist | Specialist | Specialist | Specialist |
| Hannah Doyle | · | · | Specialist | · | Also covers | Specialist | · | · | Also covers | Specialist | · | · |
| Tom Okafor | · | Also covers | Also covers | Specialist | Specialist | · | Also covers | · | Specialist | · | · | · |
| Priya Shah | Specialist | Specialist | Also covers | Also covers | · | · | Specialist | · | · | · | · | · |
| Ben Hartley | Also covers | · | · | · | · | Also covers | · | Specialist | Also covers | · | · | · |
| David Lucas | · | · | · | · | · | · | · | · | Also covers | · | Also covers | Specialist |
(03) In numbers
- Years in IT
- 25+
- Years as Head of IT
- 9
- Jargon. Promise.
- 0
- Number to call. Ours.
- 1
MBCS: Member of BCS, The Chartered Institute for IT
(04) What I bring
The whole stack, not just the helpdesk.
- 01 Support that sticks Helpdesk, laptops and the day-to-day, fixed properly the first time rather than patched up again next week.
- 02 Cyber security Sensible protection, certification when customers ask for it, and a team that can spot a scam email when they see one.
- 03 Microsoft 365 & migrations Email, Teams and SharePoint set up properly, and moves off old file servers done without losing a single file.
- 04 Office moves & networks Relocations, leased lines and standardised networks, so moving day is a non-event and every site works the same way.
- 05 Automation & AI adoption Power Automate and AI tools like Copilot that save real hours, rolled out safely with a clear AI policy.
- 06 Custom apps & joined-up systems Power Apps and AI-assisted (“vibe”) coding for bespoke tools, and APIs that let your systems talk to each other.
- 07 Reporting & MI Power BI dashboards that turn the data you already have into management information you can act on.
- 08 Websites, designed & built Bespoke websites designed from a blank page and hand-built to be fast, secure and easy to find. This one included.
- 09 Planning & budgets A clear plan, a sensible budget, help choosing the right business systems (ERP included) and someone to deal with suppliers.
(05) What we believe
-
Business first, tech second.
We start with what you're trying to achieve, then choose the technology. Never the other way round.
-
Plain English, always.
If we can't explain it simply, we haven't understood it properly.
-
Hands-on when it matters.
Strategy is great. So is turning up and fixing the thing.
-
Make everyone's job easier.
Good IT is measured by how little your team has to think about it.
(06) How we work
Four steps. No surprises.
From the first chat to looking after you every day, here's exactly what happens.
- Step 01
Free IT health check
We start with a no-obligation look at your setup: security, backups, licences, the lot. You get a plain-English report whether you work with us or not.
- On-site or remote
- Written report: red, amber, green
- No hard sell
- Step 02
A clear plan & price
We agree what needs doing, in what order, for a fixed monthly fee. No surprise invoices.
- Fixed monthly fee
- Priorities agreed together
- Short, simple agreement
- Step 03
A smooth switch-over
We take over from your old provider (or from whoever's been holding it together), document everything and fix the urgent bits first.
- Handover managed for you
- Everything documented
- Quick wins in month one
- Step 04
Looked after, properly
Day-to-day support, proactive monitoring and regular reviews to plan what's next, including where AI could save you time.
- A helpdesk that answers
- Problems caught early
- Regular review meetings
Next step
Let's have a proper chat.
Get in touch to talk through your IT: what's working, what isn't, and where you want to get to. We'll give you straight answers and a clear next step. No hard sell.