Privacy notice

Who we are

HALYARD provides IT support and related services to businesses in Southampton and Hampshire. We are the "controller" of the personal information described here.

Questions about your data? Email hello@halyardtech.co.uk or call 07539 952993.

What we collect

When you contact us (by the website form, email, phone or WhatsApp) we collect what you give us: usually your name, business name, email, phone number and your message.

We don't use advertising trackers on this website. Your light/dark theme choice is saved in your own browser and never sent to us.

Why we use it

To reply to your enquiry and, if you become a client, to provide our services. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering a contract.

We'll never sell your information, and we won't add you to marketing lists without asking.

Our live AI demos

The AI Readiness Check and Inbox Triage demos on our AI page send what you enter (your answers, or the email text you paste) to Cloudflare Workers AI, which processes it on our behalf to produce the result you see. Cloudflare doesn't keep what you enter or use it to train AI models. We don't store what you enter or what the AI writes either, and we don't log its content: only anonymous counts and error codes.

To stop abuse, the demos use Cloudflare Turnstile (an automatic, privacy-friendly check that you're not a bot) and count how many times each visitor uses them per day. The count is kept against an anonymous code made by scrambling your IP address and browser details with a secret key; it can't be turned back into your IP address, and it's deleted automatically after two days.

If you ask us to email you your readiness report, we collect your name, email and (optionally) business name, along with your answers and the report, and send them to our inbox so we can email it to you and follow up about it. We only do this when you tick the consent box, and our lawful basis is your consent, which you can withdraw at any time by emailing us. We keep these details for 3 months, unless you become a client.

AI output is illustrative and is not professional advice. Please don't enter confidential or personal information into the demos.

Who we share it with

Only the services we need to run the business, such as Cloudflare, which hosts this website, delivers the messages you send through our contact form and runs our AI demos, and our email provider. They process data on our behalf under contract. WhatsApp messages are handled by WhatsApp (Meta) under their own privacy policy.

How long we keep it

Enquiries that don't lead to work are deleted after 12 months. Client records are kept for as long as we work together, then for 6 years after that, which is how long UK law requires us to keep accounting records and allows for any legal claims.

Your rights

You can ask to see, correct or delete the information we hold about you, or object to how we use it. Just get in touch. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).